Privacy
Policy – Rest In Essence Australia Pty Ltd
Who are we?
Rest In Essence Australia Pty Ltd (ACN 612 694 916) (RiE) is an Australian company which provides mental
health clinical services, customised technology,
training and consulting services to support the mental wellbeing of the
community. Our headquarters is located at 144 Parry Street, Newcastle West, New South Wales, 2302.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy
Act 1988
(Cth) (Privacy Act) and the Health Privacy
Principles contained in the Health Record and
Information Privacy Act 2002 (NSW) (Health Act). This policy describes the way
that RiE collects, holds, discloses and protects Personal Information.
Part 1 – General Privacy Policy
What is Personal Information?
Personal Information is information or an opinion about an
identifiable individual, whether the information or opinion is true or not.
Examples of Personal Information we collect include
names, addresses, email addresses, phone numbers, date of birth and your
organisation or educational institution.
We may also collect Sensitive Information about you, which
is a sub-category of Personal Information, such as your medical history and other health information.
It is your choice of how much information you provide to
us, however if you wish to use our mobile application, internet-based clinical system or
otherwise participate in our programs or events, we require certain information from you in order to provide such services.
How do we collect Personal Information?
We may collect Personal Information about you when you:
a) contact us using the enquiry form on our website;
b) access services for your educational institution or organisation;
c) use our mobile application;
d) access our website services;
e) use the internet-based clinical system established, hosted and
administered by RiE, including when you have registered with an organisation licensed to use our clinical system;
f) download or order resources from us;
g) attend an event hosted or sponsored by us;
h) supply products or services to us; or
i) apply for, or register your interest in, employment with us
Personal Information is
collected by us in many ways including by telephone, email,
on our website restinessence.com.au, on our mobile application and on our clinical system. We don’t guarantee website links or policy of authorised third parties.
When we collect Personal Information we will, where appropriate and where possible, explain to you
why we are collecting the information and how we plan to use it.
Where reasonable and practicable to do so, we will collect
your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In
such a case we will take reasonable steps to ensure that you are made aware of
the information provided to us by the third party.
Any unsolicited information (information we took no active
step in collecting) received about you will be
handled in accordance with the law. This may include destroying or
de-identifying that information we could not have lawfully collected even if it
were in fact solicited.
Why do we collect Personal Information?
We collect Personal Information
for a range of different purposes. These
purposes include to:
a)
contact you regarding further/future versions, updates,
modifications of the RiE App and/or internet-based clinical system;
b)
allow access to our website for education and training materials or to use our internet-based clinical system. This
includes access by persons receiving support or assistance and their primary
carers, as well as access by persons engaged in the provision of that support
or assistance;
c)
provide you with the services, information or resources that you have
requested, including the provision of clinical management services. This may
include the establishment and implementation of care plans or support plans and
the facilitation of communications between persons
receiving support or assistance and their primary carers and the individuals
and organisations involved in the provision of that support or assistance;
d)
to contact authorised parties following the occurrence of
clinical events;
e)
involve you in programs, campaigns, research, activities or
other initiatives undertaken by RiE;
f)
enable you or your employer to provide services to us;
g)
employ you; or
h)
contact you.
If you do not provide us with your Personal Information, it
may not be possible for us to carry out one or more
of the above listed functions or activities.
While it is possible for you to interact with us under a
pseudonym in some cases, in certain circumstances it may be necessary for us to
collect Personal Information from you. We will not collect more Personal Information
than we reasonably need to in connection with RiE’s
functions or activities or to otherwise deal with you.
Sensitive Information will only be collected with your
consent (such as if you sign up to use our mobile
application or internet-based clinical system and where reasonably necessary for one or more of RiE’s
functions or activities, or as otherwise authorised by
Australian law.
Use and Disclosure of Personal Information
Personal Information will only be
disclosed to third parties in accordance with this Privacy Policy.
We will only use or disclose your Personal Information for
the primary purpose for which it was collected. We may also use or disclose
your Personal Information for secondary purposes closely related to the primary purpose, in
circumstances where you consent to, and would reasonably expect, such use
or disclosure or where we are otherwise entitled to use or disclose the
information by law.
We will only use or disclose Sensitive Information about you for a secondary purpose which is directly related to the primary purpose, in
circumstances where you consent to, and would reasonably expect, such use or
disclosure or where we are otherwise entitled to use or disclose the information by law.
We may use your Personal Information to send you
promotional material in relation to our services from time to time. We may also
use your Sensitive Information to send you promotional material with your prior
consent. If we send you promotional material, we will
provide you with the option to opt-out of receiving such material.
We may also use your Personal Information (including
Sensitive Information) to create articles, reports, papers, presentations or
other outputs. We will not, without your
consent, publish your Personal Information in any form unless it has been
de-identified or anonymised.
On occasions, we may disclose your Personal Information to
another person, such as our external service providers. We will only do so
where such disclosure is permitted under the APPs and/or with your consent if
required.
We may also disclose Personal
Information, including Sensitive Information, in circumstances where we have a
legal obligation to do so.
Children and Young People
RiE may provide services to children and young people who
are legally minors and may not be able to provide
valid consent to the collection, use, disclosure, storage or other handling of
Personal Information.
Parents or legal guardians of children and young people are
responsible for monitoring the child’s access to, and use of, our
services and for providing valid consent to the child’s use of
our services.
Website
and cookies
When you visit our
website or use our internet-based clinical system, we collect general anonymous information (such as your browser type,
information downloaded, pages visited and the domain
name and country from which you request information) periodically for
statistical and website development purposes.
Our website may use ‘cookies’ to
identify the areas of our website that you have visited. Cookies are small text
files stored on your computer or mobile device by
your web browser. Cookies are used to personalise the content that you can see on our website. You can reject cookies in your web browser, if you
choose.
Retention and Security of Personal Information
Your Personal Information is
stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. We protect the Personal Information
we hold about you with physical, electronic and managerial procedures including security measures for our systems access and periodic
evaluation of information protection practices.
When your Personal Information is no longer needed for the
purpose for which it was obtained or for any other lawful purpose (including
any applicable recordkeeping requirements), we will
take reasonable steps to destroy or permanently de-identify your Personal
Information.
Data Breaches
Pursuant to the Privacy Act, we are required to notify the
Office of the Australian Information Commissioner (OAIC) of any notifiable
data breaches. If we have reasonable grounds to believe there has been a
notifiable data breach, we are required to undertake a reasonable and
expeditious assessment within 30 days to ascertain whether a relevant breach
has in fact occurred.
If it is determined that there has been a notifiable data
breach, and we are unable to take remedial action to prevent the breach from
causing serious harm to affected individuals, we are required to draft a
statement to the OAIC. This statement must provide a
description of the breach, the kinds of Personal Information concerned, and
recommendations about the steps affected individuals should take in response to
the breach. We are also required to directly notify affected individuals of the content of the statement or publish the statement
publicly.
Part 2 – Contact, Complaints and Version
Access to your Personal Information
You may access the Personal Information we hold about you
and to update and/or correct it, subject to certain
exceptions. If you wish to access your Personal Information, please contact our
Privacy Officer in writing, using the contact details below:
The Privacy Officer
144 Parry Street, Newcastle West,
NSW, 2302
RiE will not charge any fee for your access request or
charge an administrative fee for providing a copy of your Personal
Information. We may refuse to provide
access to Personal Information if the law allows us to do so.
In order to protect your Personal Information, we may
require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up
to date. We will take reasonable steps to make sure
that your Personal Information is accurate, complete and up-to-date. If you
find that the information we have is not up to date or is inaccurate, please
advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to
you.
Policy Updates
This Policy may change from time to time and the most
recent version will be available on our website. This policy was last updated
on the 1st of July 2021.
Privacy Policy Complaints and
Enquiries
If you have any queries or complaints about our Privacy
Policy, please contact our Privacy Officer using the contact details above.
When lodging a complaint, please include your name, contact details, details of
your complaint and how you wish for the issue to be
rectified. We will make every endeavour to respond to your request promptly.
If you are not satisfied with our response or we do not
respond to you within 30 days, you may make a complaint in writing to the
Office of the Australian Information Commissioner.